Motence Cancellation Policy
Effective Date: 11 August 2026 Last Updated: 11 August 2026 Version: 1.0
Service Operator: Swiftliner Technologies Limited (RC 9571507) Lagos, Nigeria support@motence.com
This policy applies to Travel Credit funding attempts, verified transport fares, eligible bank withdrawals, account closure and Space arrangements.
#1. Funding and fares
- You may close a checkout before it is completed. If no payment is completed, no funding occurs.
- A completed Travel Credit funding transaction cannot be cancelled. An eligible adult may request Withdraw to bank for unused available balance through the approved withdrawal flow.
- A verified active transport fare is final once confirmed, except for a valid dispute under the Refund Policy.
#2. Bank withdrawals
- A withdrawal may be cancelled only while it is pending and the app presents a cancellation option. Once confirmed, the applicable amount returns to available Travel Credit.
- Once a withdrawal has been submitted to the payment provider, cancellation may no longer be available. A failed transfer is reviewed through the applicable provider process.
- A completed transfer to your approved bank account is final.
#3. Account closure
You may request account closure in the app at Profile → Security → Delete Account or through the account-deletion page if you cannot access the app.
We may pause or decline closure while there is an available balance, pending transaction, fraud/compliance review, or another legal restriction. Records that must be retained are handled under the Privacy Policy.
#4. Space arrangements
A Space may request a change or termination by contacting support@motence.com from a registered Space-admin address. Collection, payout and unused-billing-balance treatment are governed by the applicable Space agreement, outstanding fees and applicable law.
#5. Need help?
For a cancellation question or a disputed transaction, use Profile → Help & Support or email support@motence.com.