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Delete your Motence account

Request account closure at any time. The fastest path is in the app; use the form below only if you no longer have access.

Recommended

1. Delete from the Motence app

  1. Open the Motence app and sign in.
  2. Go to Profile → Security → Delete account.
  3. Complete the confirmation steps presented in the app.
  4. Closure is subject to pending transactions, available balance and applicable legal obligations. See our Privacy Policy for retention details.
Alternative

2. Request deletion via this form

Use this form if you cannot access the app, for example because you lost your device or cannot complete the sign-in process. We will contact you to verify the request before taking action.

By submitting, you confirm you are the account holder or their authorised representative. Submitting this form does not delete your account immediately — we must verify your identity by email first. Financial records required by Nigerian law will be retained for 7 years.

What happens to your data

We remove or restrict access to personal data that is no longer needed for the closed account, subject to the retention obligations described in our Privacy Policy.

We retain financial, identity-verification and compliance records where required by applicable law. The categories, retention periods and your rights are set out in the Privacy Policy. Motence does not retain raw BVN or NIN in its systems.

Need help?

Email support@motence.com with your registered email or phone and a brief description of your request.